The PPS Corporate office houses most of the departments that support our field organization and customer care centers.
The PPS corporate headquarters and training center is located in Novato, California, about 30 minutes north of San Francisco.
The corporate office includes the following departments:
- Information Technology
The information technology (IT) team has two primary functions. The administrative services team operates the HelpDesk; oversees the centers' computers, phones, network systems, and printers; and implements new technology. The development team creates, maintains, and improves our core information applications. They work with our enterprise applications and the PPS Intranet to develop tools that provide information to manage the business.
The finance team leads strategic planning and ensures the company's fiscal health. Finance consists of accounting, business development, and payroll. The business development team looks for possible acquisitions and partners for continued growth and opportunities. The accounting team directly supports the field by providing financial reporting, payroll, expense/mileage reimbursement, and payables management.
The operations team supports the field with purchasing, fleet management, leasing, equipment repair, inspections, incident reports, and sentinel events, as well as looking for improved operational efficiency.
The compliance and quality assurance team manages matters relating to the quality of service provided to patients and ensures the company's compliance with federal, state, and local regulatory requirements. The team includes the general counsel, who is also the compliance and privacy officer, the manager of licensing and compliance, a licensing coordinator, and an accreditation administrator, as well as four field auditors who routinely visit the centers and perform quality assurance assessments.
The role of the training team is to develop and deliver state-of-the-art training to ensure that all PPS team members have the knowledge they need to succeed, with the goal of making our teams increasingly successful.
- Human Resources
The human resources team partners with business leaders across the company to proactively develop programs that support strategic business initiatives. Human resources offer the following services: recruitment, benefits administration, employee relations, and workers' compensation administration.
The marketing team supports sales in many ways. Marketing performs research and develops messaging and sales collateral that can be used by the sales team to effectively communicate our quality service, our processes that lead to quality service, and how our service differs from the competition.