PPS Exceptional Service

Darla H., Patient Care CoordinatorFernanda Silveira
Patient Care Coordinatoor
Modesto, California

Patient Care Coordinator, Fernanda, rang the doorbell of the wrong home. But, 93 year-old Maria opened the door gasping in Portuguese. Quickly, Fernanda contacted her Portuguese-speaking coworker, Sandra. Sandra translated to Fernanda - Maria was having a heart attack. Quickly, Fernanda called 911 and stayed with Maria until she was taken care of at the hospital. But that was not enough. Fernanda went above and beyond, explaining to the hospital the conditions Maria was living in alone and contacting the county health department to find help for Maria. Thank you, Fernanda.